1. Definitions
In this document, certain terms have specific meanings to clarify the rights and obligations between the user and the website:
- Terms and Conditions: This document in all its clauses, which governs the legal relationship between the company and the user, and may be updated at the company’s discretion.
- Agreement: The contractual relationship that arises when the user agrees to the terms by opening an account or using the services.
- Company: A licensed entity that operates an online gaming and entertainment platform in accordance with applicable laws and regulations.
- Payment Agent: A third party authorized by the company to process payments and receive funds on its behalf; more than one agent may be used.
- Website: The electronic platform, including all its pages and interactive services, operated by the company.
- Account: The user’s electronic profile that allows financial transactions and participation in games and services.
- User: Any natural person who has reached the legal age and agrees to these terms and uses the services on that basis.
- Prohibited Countries: Any countries or territories from which services are not offered, including areas subject to international sanctions or listed as high-risk jurisdictions.
2. Offer and Acceptance
By using the website or creating an account, you acknowledge full acceptance of these terms and enter into a binding contractual relationship with the company.
Access to the services is permitted only for those who meet all of the following conditions:
- Being at least 18 years old, or the legal gambling age in the country of residence — whichever is higher.
- Not being physically located in a prohibited country or territory.
- Not being an employee of the company or an immediate relative of an employee.
- Not being a national of a sanctioned or high-risk jurisdiction.
If any condition is not met, the company may suspend the relationship, freeze the account, or limit use to entertainment purposes without financial transactions.
The user is responsible for complying with local laws, including tax obligations related to winnings.
The user must communicate respectfully with customer support; abuse may result in temporary or permanent bans.
3. General Provisions
Use of the website is limited to personal, non-commercial purposes. Commercial exploitation or professional account sharing is prohibited.
Some games or offers may be subject to additional special terms; using them constitutes implicit acceptance of those terms.
The company reserves the right to amend the terms at any time; continued use constitutes acceptance of amendments.
General terms apply to all offers and bonuses; in case of conflict, the general terms prevail unless expressly stated otherwise.
The company may assign its rights or obligations to a licensed third party without prior notice.
Acceptance of the Privacy Policy, Bonus Policy, and any supplemental policies published on the site is a condition for using the services.
The company may rely on payment agents; transactions processed through them are deemed equivalent to direct transactions with the company.
4. Accounts
Each user is permitted to hold only one account. Accounts linked to the same device or connection may be treated as a single account.
The user is prohibited from:
- Opening more than one account.
- Sharing login credentials with any third party.
- Creating an account on behalf of another person.
- Opening an account if they are an employee of the company or an immediate relative of an employee.
Personal data must be kept up to date; supporting documents may be required upon changes.
The company may suspend withdrawal requests until verification of identity, address, and source of funds is complete.
In case of violation, the company may seize balances and permanently close the account.
5. Use of the Website
The services are for entertainment purposes, and no profits are guaranteed. Games involve chance and risk.
Participation requires a funded account balance; no interest is paid on balances.
If no activity occurs for 12 months, a monthly administrative fee will be charged to the inactive account.
The user may request periodic play pauses according to procedures communicated by support after identity verification.
The company may set minimum or maximum limits for stakes or winnings depending on the game or offer.
6. Deposits
Accounts can be funded via the payment methods listed on the deposit page. The payment method must be in the user’s own name; third-party deposits are not accepted.
Any transaction executed from a card or account not belonging to the user must be reported immediately; otherwise, it is a violation and amounts (and related winnings) may be deducted.
Minimum deposit thresholds apply per method. Where not otherwise stated, a reasonable minimum set by the company will apply.
Transactions are processed in the account’s designated currency. Currency conversions by payment providers may occur, and the company is not liable for exchange rate differences.
Some methods may incur fees or commissions; details are shown on the deposit page.
7. Withdrawals
Withdrawals are made—where possible—via the same method used for deposits and in the user’s own name. Payouts to third-party accounts or cards are not permitted.
The company complies with anti-money-laundering procedures and may require a specified turnover of deposit amounts before withdrawal.
If a new deposit is made before meeting prior turnover requirements, each deposit’s requirement will be calculated separately.
The company may allow withdrawal before meeting requirements in exchange for a fee determined at its discretion.
Minimum or maximum withdrawal amounts may apply depending on the method, and withdrawals may be split into multiple payments.
Processing may take up to the timeframe announced by payment providers; the company is not responsible for delays beyond its control.
8. Refund Policy
All payments processed through the website are final and non-refundable, unless exceptional circumstances are proven—such as use of a stolen payment instrument, activity by a minor, or an unauthorized transaction. If a refund is approved, any bonuses or winnings derived from the refunded amount are automatically canceled.
If a transaction is deemed high risk from a legal or security perspective, funds may be returned to the original source and the relevant authorities notified. The user bears any administrative fees and costs associated with refunds. Once a transaction is successfully credited to the account balance, it is considered final.
9. Anti-Fraud Policy
The company applies technical and procedural controls to detect and prevent fraud. Examples of fraud include, without limitation: collusion to manipulate results, creating multiple or fake accounts, using stolen payment instruments, unjustified chargeback requests, employing automated tools to influence game outcomes, or exploiting vulnerabilities and promotions in an unfair manner.
Upon confirmed violations, the company reserves the right to suspend the account, void winnings, and confiscate balances. The user will be notified of decisions where possible, and cases may be referred to relevant regulators. If a technical or behavioral anomaly is detected, the user must inform support immediately and refrain from exploiting it.
10. Responsible Gaming
The platform supports responsible gaming principles and offers tools to help limit unhealthy behaviors. Users may request activation of personal limits, including:
- Deposit limit: A cap on amounts deposited within a given period.
- Loss limit: A maximum allowable loss value.
- Bet limit: Daily/weekly/monthly caps on stake amounts.
- Session limit: A maximum usage duration within specified periods.
- Cooling-off period: Temporary suspension of play with login allowed for withdrawals only.
- Self-exclusion: Full account closure for a duration chosen by the user.
Requests are implemented within a reasonable timeframe after identity verification. Limits may later be reduced, subject to internal assessment. Content is recreational and educational, and not a substitute for professional advice when needed.
11. Complaints
Users may submit a formal complaint through the site’s designated support channels within a reasonable period from the incident. The complaint must include a description of the case, account number, and any supporting documents. If the issue cannot be resolved by first-line support, it will be escalated to a specialized team for a final decision.
Where independent alternative dispute resolution (ADR) is available, users may resort to it after exhausting the internal process, provided no court proceedings are ongoing. System and server logs are considered the final reference for disputes concerning game results or transactions.
12. Miscellaneous
The company is not liable for connection outages, technical failures, or software issues that may affect continuous access or use. If a technical error results in an incorrectly confirmed bet or payment, outcomes may be corrected and related amounts recovered.
Funds credited to a user account by mistake remain the property of the company; the user must notify the company immediately and must not use such funds. No express or implied warranties are given that services are error-free, uninterrupted, or fit for a particular purpose.
Financial liability caps—regardless of the claim’s basis—are limited to a reasonable maximum set by the company’s policy. Claims may be refused if terms are breached, including multiple accounts, inaccurate information, or abuse of promotions.
The user must provide requested documents within specified deadlines, otherwise requests may be denied. The user agrees to indemnify the company for losses or costs arising from unlawful use of the services. The company may determine whether a breach warrants suspension or permanent termination; re-registration is prohibited after closure for disciplinary reasons.
The user may not assign rights or obligations to third parties without prior written consent. Account closure can be requested at any time after identity verification and settlement of outstanding obligations. The company reserves the right to close any account with prior notice and to process remaining balances per the withdrawal policy.
These terms are governed by the laws and regulations of the jurisdiction under which the company operates, with the competent courts there having jurisdiction. If any clause is deemed unenforceable, the remaining clauses remain in effect.
13. Intellectual Property
All trademarks, logos, designs, software, and text displayed on the website are owned by or licensed to the company and may not be copied, used, or modified without prior written permission. Automated tools for scraping or harvesting content for commercial or analytical purposes are prohibited.
Any infringement of intellectual property rights may result in legal action in accordance with applicable laws, without prejudice to the company’s rights and available remedies.
